Dozens of Shabbos-observant travelers found themselves stranded in London just hours before the start of Shabbos after an Israir flight to Israel was canceled when the aircraft was damaged in an unusual ground accident at the airport.

Israir Flight 116, which had been scheduled to depart for Israel on Thursday evening, was forced to cancel after an airport service vehicle struck the aircraft while it was being towed before takeoff. The collision caused damage that rendered the plane unfit for flight.

According to reports, this was the third such incident to occur at the London airport. As far as is known, airport management has not conducted a formal investigation into the previous similar accidents. The latest mishap occurred during the aircraft’s towing procedure, when the service vehicle responsible for preparing the plane for departure collided directly with it.

After the damaged aircraft was evacuated, passengers were escorted back to the terminal, where they waited to retrieve their luggage. Israir arranged hotel accommodations and transportation for those affected. The airline also informed passengers who chose to make their own lodging arrangements that they would be reimbursed for hotel expenses, transportation, and meals, in accordance with the company’s policies and the information provided to them.

Since the incident, Israir has been working with all relevant authorities in an effort to operate a rescue flight as early as possible and return the stranded passengers to Israel. Those who are unable to travel because they observe Shabbos will instead be flown back on Sunday.

Israir apologized to its passengers for the disruption, emphasizing that the incident was beyond the airline’s control. The company added that it will continue assisting travelers until they return to Israel and stressed that the safety and security of its passengers remain its highest priority.