The New Jersey Motor Vehicle Commission has rolled out a new statewide service aimed at improving communication with customers who have limited English proficiency.

All NJMVC agencies are now equipped with handheld Pocketalk translation devices, allowing staff and customers to engage in real-time, two-way conversations in more than 80 languages. The devices are also being deployed with NJMVC Mobile Units as they travel throughout the state.

“These advanced language translation devices represent a significant step forward in our customer service capabilities,” said Acting NJMVC Chief Administrator Rosalie Johnson. “By bridging language gaps more effectively, we are affirming our commitment to improving service for every New Jerseyan and making sure all of our customers are supported, respected, and understood.”

According to state data, more than 30 percent of New Jersey residents age five and older speak a language other than English at home. Nearly 1.2 million residents report some degree of limited English proficiency.

Officials say the Pocketalk devices are designed to be user-friendly and provide quick, accurate translations, helping reduce confusion and streamline in-person transactions. The technology is expected to shorten wait times and make it easier for customers to complete their business.

The statewide rollout follows a pilot program conducted in fall 2025, which officials say received positive feedback from both staff and customers. Each agency and mobile unit is currently outfitted with between five and twelve translation devices.

The NJMVC has previously implemented several language-access initiatives, including a multilingual website, driver manuals published in multiple languages, driver knowledge tests offered in more than a dozen languages, and a bilingual phone system providing assistance in English and Spanish.