By Rabbi Joey Haber

A member of the Jewish community in Minneapolis once brought me to give a speech in that community, and the man who picked me up at the airport was none other than the owner of the Mall of America, the largest mall in the United States, who is a wonderful Torah Jew. In the car, he told me a beautiful story.

His wife had made a trip to Israel around Thanksgiving time, leaving him with the children. On Thanksgiving, all the kids had school except the youngest, who was getting restless at home, so the father brought her to the mall. They sat at the kosher eatery at the mall and ate some fries.

There they met a religious family from Los Angeles that was attending some event in the middle of the country. The father worked as a Rabbi in a school. They could not afford to fly, so the family decided to turn it into a road trip. They stopped off at the mall to eat. After speaking with the family for some time, the mall’s owner asked the children if they wanted free passes for some of the rides at the mall. They of course emphatically said yes. He went downstairs and, as the owner, easily obtained several passes. He came back to where the family was waiting, and he placed the passes in the mother’s hand. She looked at him in disbelief.

She explained that during the whole trip, the children were complaining that they wouldn’t be able to afford the amazing rides at the mall.

“I learn from a book about bitahon [faith in Hashem] every day,” she said, “and I told my kids that if Hashem decided that they should go on the rides, He can put the passes in my hand at any minute. And that’s just what happened.”

The owner of the mall told me how at that moment, he genuinely felt how he was just a puppet in Hashem’s show, just a pawn in His plan to help this beautiful family. He realized that he’s not the owner of the country’s largest mall, he’s not a high-flying executive – he’s just Hashem’s agent, His messenger through which His will is carried out. Nothing more.

This is an important message for us to internalize as we prepare for Rosh Hashanah. What we want on Rosh Hashanah is to arouse Hashem’s compassion, that He judges us with mercy, and not on the strict level of the law. This means that we want Him to judge us not according to our actions, based on what we’ve actually done, but based on who we really are, who we try and aspire to be. A cop once ticketed for me for speeding. What mattered to him was only that I was driving above the speed limit. It didn’t matter that I had flown back to the city that morning, was then driving home after delivering an inspiring speech, and was on the phone dealing with important community matters. We want Hashem to treat us differently, to take into account the bigger picture, how we are inherently good and want to do the right thing, even though the results aren’t always what they should be.

And the way we arouse Hashem’s compassion is by seeing ourselves the way this mall owner saw himself – humbly, as dependent entirely on Hashem. If we take the credit for our achievements, then we will be held responsible for our failures. If we pride ourselves for the good results, then we are accountable for the bad results. But if we focus not on the end results, but on our intentions, recognizing that we make our effort and then Hashem brings the outcome, then we will be forgiven for the times when the outcome wasn’t right. If we want Hashem to see the broader picture, who we really are, then we need to look at the broader picture – how Hashem controls everything – and at who we really are – just frail human beings who depend on Hashem for everything. May we all be worthy of Hashem’s mercy and compassion, and be blessed with a wonderful year of joy, health and prosperity, amen.