For many residents of Bnei Brak and the wider chareidi public who use kosher phones, a routine task—adding credit to a Rav-Kav public transportation card—has become a daily frustration. Speaking on the radio program Osim Seder BaMoked HaTziburi, hosted by Tzvi Tessler, a caller described how the lack of accessible charging options has turned simple bus travel into a logistical ordeal.

Leah, a Bnei Brak resident and computer teacher, told the program that she is routinely forced to walk significant distances just to reload her card. “I go specifically to the light rail, a ten-minute walk each way, just to top it up,” she said on air. According to Leah, neighborhood stores and groceries that once offered Rav-Kav charging services have shut down their terminals due to technical problems and a lack of financial viability.

The difficulty becomes even more acute when children are involved. Without access to smartphone apps on kosher phones, parents have no way of checking the remaining balance on their children’s cards. “Kids come to me and ask, ‘Mom, is there money?’ and I have to rack my brain every time,” Leah said, describing the constant uncertainty. The current system, in which no receipt is issued on the bus, leaves parents in the dark and forces them to physically visit distant service points just to find out whether a card still has credit.

In response to inquiries, Israel’s Ministry of Transport Israel said it is aware of the difficulties and is working on alternative solutions. The ministry said there are more than 150 dedicated service stations nationwide, along with thousands of charging points in retail stores and ATMs. It also pointed to a telephone service center at 03-7207406 that allows credit-card top-ups by phone.

However, that option has its own limitation: phone recharging still requires users to physically visit a service terminal to “activate” the credit on the card, effectively sending them back to square one.

Drawing on her technological background, Leah suggested what she described as a straightforward fix—direct charging by entering a Rav-Kav card number and credit-card details, similar to other bill-payment systems. Tessler explained that this is technically complex because the Rav-Kav is a physical card that does not transmit data. He did note, however, that a proposal raised in the past with then–Deputy Minister Maklev, involving a monthly direct-debit system, has yet to be implemented.

Leah concluded by arguing that the current situation ultimately hurts state revenues. “It’s in their interest that there should be money,” she said, explaining that many children board buses unable to pay because their cards are empty, forcing parents into complicated tracking and double payments after the fact. “There need to be more logical solutions,” Tessler said, promising to continue following the issue.

In a formal response, the Ministry of Transport said: “The Ministry of Transport and the National Public Transportation Authority are aware of the difficulties raised by passengers who do not have smartphones, and are working to provide a range of alternative and accessible solutions for topping up and checking Rav-Kav balances. Today, Rav-Kav cards can be charged at dedicated stations deployed across the country (more than 150 stations), as well as at thousands of retail outlets and ATMs that provide charging and balance-inquiry services.

“In addition, a telephone service center is available at 03-7207406, through which passengers can receive information, assistance in locating charging points, and even perform Rav-Kav top-ups by phone, with activation completed at service stations.

“There is also an option to top up Rav-Kav cards through the ‘Nedarim Plus’ system, available in synagogues and other community centers. The ministry continues to examine additional ways to improve accessibility and service for all passengers, with the goal of ensuring public transportation that is available, simple, and equitable for the entire population.”

{Matzav.com}