Hatzoloh EMS of Rockland County has partnered with Good Samaritan Hospital to introduce a new liaison program aimed at improving the experience of patients and their families during hospital visits. The initiative establishes a dedicated support system for individuals transported by Hatzoloh, ensuring they have access to assistance throughout their time at the hospital.

As part of the program, specially selected Hatzoloh volunteers have been fully onboarded by the hospital, completing all required background checks, privacy training, and institutional protocols. These liaisons are equipped with hospital-issued identification and are authorized to assist in facilitating communication and coordination between patients, their families, and hospital staff when needed.

Patients transported to Good Samaritan Hospital will receive access to a dedicated contact system, distributed directly by Hatzoloh members and hospital staff, allowing them to connect with the liaison team for support with any concerns, questions, or additional needs during their stay.

Hatzoloh Officials emphasized that this new initiative is not intended to replace any existing assistance or liaison services already available, but rather to serve as an additional layer of support to further benefit patients and their families.

The program reflects a strong and growing collaboration between Hatzoloh EMS and Good Samaritan Hospital, with the shared goal of enhancing patient care and providing added peace of mind for families. The liaison system is expected to expand over time as the program develops further.