Dear Lakewood Scoop,

I am writing to you as a frustrated Baal Simcha. While making a wedding is something that everyone strives for, to walk their child to the chuppa knowing that child found their zivug and will iy”h be zoche to build a bayis neeman b’yisroel, there are a lot of stress and frustrations the come with that simcha.

We are not chas v’shalom complaining about the simcha itself or anything. However, when you spend time, and energy and finally come across the perfect piece, you expect it to be delivered in time with peace of mind, knowing that one thing was taken care of and everything is under control.

If I tell you that after demanding full payment upfront before the item was even in the store weeks in advance, being told not to worry, and promising that the gown would be there with enough time, the store didn’t contact her for three weeks. The store did not follow up even once with where the item was holding.

At that point, I was in touch and find out what the story was.

After several phone calls of being told to wait without an update, we decided to go in to the store to find out where the gown was holding. After all the wedding was in less than three weeks. We were in luck. The owner of the company was there that day.

However, the response was unacceptable.

Imagine going to a gown store that is supposed to SERVICE you, yes service being the key word. The customer is always right and should be treated with respect.

Not in this store.

The owner proceeded to yell on top of her lungs, “Who do you think you are? Do I need your money? Why did I take this order? I don’t need your business…”

That’s how they were treated in front of other customers. It was embarrassing to say the least when she continued on to say, “THAT’S the size you ordered? You look like you would need at least two sizes bigger than that.”

Besides being is a service business, should ANYONE Jewish or not ever be spoken to like that?? This is a Lakewood based gown store. Not Brooklyn, Five Towns or out of town. A Jewish owned store by a frum woman.

You have full payment of mine, the wedding is now approaching and now you want me to take my money back? After we spent hours looking at all local options, I wanted everyone to feel amazing for this special simcha and look their best and this is the response?

I couldn’t believe that this was the service, treatment, and the way a Jewish company owner talks.

I was begged not to say anything and that it should be in the week before the wedding and we had no choice this close to the wedding.

So wait we did. Days before the wedding we were told the gown was held up at customs, probably arriving a few days before the wedding. We ‘should’ have time to then still do alterations.

They then informed us that alterations, especially rush are NOT included in the gown price.

Image the audacity! You embarrassed my wife, ignored her, lied to her and now you want her to pay more? Maybe for the despicable behavior an apology would be in order. Maybe fix it on the house.

I can’t express my frustrations and how upset everyone is in my house was at what’s supposed to be the happiest time of their lives.

I am writing to you to see if anyone else has had issues similar to this or if anyone knows how to help in this situation.

I did NOT include the name of the company as not to damage them, but am very tempted in releasing it if it will make them change their ways and save other people from this experience.