NEW YORK (VINnews) — The Metropolitan Transportation Authority unveiled a redesigned mobile app Wednesday aimed at giving New York City subway and bus riders faster, more accurate, and more accessible information on their commutes.

The new MTA App, available in English and Spanish on the Apple App Store and Google Play Store, provides real-time arrival times, transfer information, service updates, and live in-app customer support. Riders can see the current position of trains and buses along with estimated arrival times at all future stops, allowing them to plan trips from start to finish.

Governor Kathy Hochul called the update part of “New York’s transit renaissance,” noting that the improved digital experience complements investments in the city’s subway and bus system.

“Anyone who uses TrainTime on the LIRR or Metro-North knows the MTA is capable of delivering an excellent app,” Hochul said. “Now subway and bus riders can look forward to the same world-class digital experience navigating our transit system.”

MTA Chair and CEO Janno Lieber said the in-house team that built the app used their expertise to provide a best-in-class service without relying on outside tech companies. “This is what happens when you invest in and empower in-house talent,” he said.

The app retains popular features such as favorited lines, per-station arrival times, and an in-app trip planner, while adding new tools for subway and bus navigation. Subway features include clearer station layouts, markers showing where to stand for boarding, and higher-frequency updates on arrivals and service changes. Bus riders benefit from trip-level route views, improved stop iconography, and live transfer information.

Accessibility has been upgraded with a new mode highlighting accessible stations, elevator and escalator status, screen reader support, and continued integration with Access-A-Ride.

Other features include live 24/7 customer support, the ability to view planned service changes by day or weekend, and a direct link to the MTA Lost and Found portal. Future updates are expected to add OMNY account management and ride history.

Shanifah Rieara, MTA chief customer officer, said the app was designed “to give subway and bus customers the smoothest ride possible,” emphasizing that real-time information and clear station navigation put “rider experience at the heart of everything we do.”

The update is part of a broader effort by the MTA to improve the commuter experience while keeping costs low by leveraging in-house talent.

Available In Apple and Google App Stores